Privacy Policy

Effective Date: November 22, 2025

Adultcare Assistance Homecare (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information across our services, including SMS communications.

Information We Collect

We collect personal information necessary to provide our home care services and communicate with you effectively. This includes:

Contact Information: Name, address, phone number, and email.
Health Information: Details required for care planning and service delivery.
SMS Information:
- Phone numbers of individuals who opt in to receive SMS messages.
- Message history and interaction data for service improvement and compliance.

Important: SMS consent is never sold, shared, or distributed to third parties. No mobile opt-in data will be shared with third parties.

How We Use Your Information

Your information is used solely for purposes related to your care and communication preferences:

Service Delivery: To provide personalized home health care services.
Account Notifications: Updates about scheduled visits, care changes, and account details.
Customer Care: Appointment scheduling, care coordination, and responding to inquiries.
Marketing (Optional): Information about services, wellness tips, and programs that may benefit your health.

We do not sell or share your personal information with third parties for marketing purposes.

SMS Privacy Policy

By opting in to receive SMS messages from Adultcare Assistance Homecare, you agree and acknowledge the following:

Consent: You authorize us to send account notifications, customer care messages, and marketing texts related to our services.
No Sharing: Mobile opt-in data and SMS consent will not be shared with third parties or affiliates for marketing purposes.

Example Messages

Account Notification: “Good morning Sarah, this is Adultcare Assistance Homecare. We are reaching out about an account notification regarding your scheduled care visit tomorrow at 10 a.m. Your caregiver Maria will be arriving as planned. Reply STOP to opt out of SMS messaging.”
Customer Care: “Hi Sarah, this is Adultcare Assistance Homecare. We wanted to check in to see how your care services are going. Do you have any questions or concerns we can help address? Reply STOP to opt out of SMS messaging.”
Marketing: “Hi Sarah, this is Adultcare Assistance Homecare. Thank you for trusting us with your home health care needs. We wanted to let you know about our new physical therapy program that may support your recovery goals. Would you like more information? Reply STOP to opt out of SMS messaging.”

Standard Messaging Disclosures

Message and Data Rates May Apply.
Message Frequency: SMS frequency will vary depending on the type of communication (up to 1,000 messages daily company-wide).
You can opt out at any time by texting STOP.
To opt back in, reply START.
For assistance, text HELP or visit our Privacy Policy and SMS Terms and Conditions.
For more information, please visit our Privacy Policy and Terms of Use.

Data Security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.

About Our Services

Adultcare Assistance Homecare is a full-service home care agency assisting with:

Activities of daily living
Personal care assistance
Care management
Supervised home care

We use SMS to communicate appointment reminders, care updates, and wellness information to ensure you receive timely and compassionate care.

Your Rights

You have the right to:

Access and update your personal information.
Withdraw SMS consent at any time.
Request deletion of your data, subject to legal and regulatory requirements.

Contact Us

Adultcare Assistance Homecare
Phone: (623) 977-2223
Email: office@adultcareassistance.com
Website: https://adultcareassistance.com/]